Tried to close a savings account. One counter open, every one else out the back somewhere and one person in little side office. The young lady said i needed to phone a certain number and that i could use the bank phone as it was free. I used the phone and the representataive i spoke to asked if i had I.D., which i had (passport), this person said i needed to ask one of the staff to look at the passport and confirm it was me. I asked the person dealing with me, she asked me to wait a minute, and she would get a member of staff. A couple of minutes later she returned and went into the side office, then came back out and said to me "sorry but we are too busy, you will have to make an appointment". It would have taken ten seconds.
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