I ordered my flowers over the website with no problems at all. Easy to get around and explained my options clearly. I even loved the fact the confimation, dispatch and delivered emails were personalised with my Nan's name. A nice personal touch. However when i called my Nan to wish her happy birthday and see that she got her flowers she told me that the delivery man laid the box on the door step while he got her to sign for them. Once signed however, the man said thank you and walked away leaving them on the floor! My Nan said she called him back and asked him to pick the flowers up and give them to her as she is 75 and unable to bend that low plus its her birthday and would like the flowers ''delivered'' instead of laid on the floor! Sadly, this let down what would have been a nice easy transaction for me. But of course would like to stress this is NOT Serenta Flowers fault! There service was fab and highly recommended!
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