Paul Clarke´s profile

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returns policy buried under a pile of bags!!

I bought some Karrimor shoes on Sunday from Birmingham , Perry Barr store and after trying them again at home found them too narrow. Tried to return them for a refund 48 hour after purchase and offer only exchange or gift card. They must be obliged to clearly display their returns policy at the point of purchase?? The store Manager moved a pile of bags from the counter to reveal the notice. I checked all the tills on both floors and all were totally covered in merchandise hiding the notices.
I ended up taking the gift card but will give it away as a present as I have no intention of stepping foot inside any Sports Direct Store again. I am also writing to Which/ The Consumer Association as a possible way to warning other about this company and its practices.

Paul Clarke´s profile

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Paul Clarke
United Kingdom