Chris Price´s profile

Reviews (1)

Bozowi

ok but would try a different company next time

Sold a Galaxy S3 to Bozowi for the sum of £250 but then had an Email stating they had downgraded my handset due to scratches?
The hanset was in very good condition and had a few very minor marks to the rear from pockets etc.
And the working category states minor wear and tear?
They only knocked £10 off the price but if id been given a price of £240 on the comparison site id have most likely chosen a different company as others were also paying around the £250.
In the Email it gave me the option to accept the new price or decline and have the handset returned to me at my expense? - i was sure on their site it said they would return the handset free of charge? - i may be wrong?
So for the sake of £10 i accepted the new price as they left me little choice!
It took just over a week for the money to reach my account which i wouldn t call especially fast or slow.
To sum it up i wouldnt say i wont use them again but would definately try a different company in future.

21 March 2013

Reply from Bozowi

Chris, thanks for your feedback - it's important to us to hear what our customers feel about using Bozowi.co.uk. We're sorry you were a little disappointed with the price when using Bozowi. We assess every handset on an individual basis and offer the best price we can for the devices we receive. In response to your review, we will however look again at the device and update our response when we've done so. Hopefully you'll give us a try again in the future.

***UPDATE***

Hi again, Chris - we've looked again at your phone, and taken some photographs to illustrate the damage (there are several dents to the outer casing of the telephone) we found that meant we had to slightly reduce our original offer price. You'll find them linked below. Hopefully this will illustrate why we made the change we did. We very much want to be 100% transparent and open in what we do for all of our customers, so we'd welcome your feedback on this.

http://s1337.photobucket.com/user/bozowi/library/Order%2018022

Thanks again for using Bozowi.

Chris Price´s profile

profile image of Chris Price
Chris Price
Reviewer
1984
Arley, United Kingdom

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