Richard McCort´s profile

Reviews (1)

Swisstool

EXTREMELY POOR CUSTOMER SERVICE

After patiently waiting 6 weeks for the item that I had paid for, I attempted to contact the company to see if there was a manufacturing problem. No reply, after several emails via their own website and from my own email, all without a reply, as well as no reply to a postal enquiry, whilst searching for a phone number to call them directly I found this site. I emailed them again (including the email for Hamid from this website) including excerpts from their own policies including their promise to reply to communication efficiently, again to no avail. but my threats to pursue the matter with trading standards etc and citing this website, must have had an effect, after just over 2 months i received the item, but no other communication was ever received. i was after a specific item which i had only foiund on their site, so if you must buy from them, definitely use a credit card so you are protected.

I suspect the positive reviews posted on this site are from the company itself so do not trust them.

Richard McCort´s profile

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Richard McCort
Reviewer
Male
United Kingdom

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