Christian Stugfors´ profile

Reviews (2)

One.com

Services are problematic

I've been a loyal customer for years and have pretty much always gone straight to One.com when the need of new hosting arrise.

Lately, however, the reliability has gone pretty bad. Slow loading speeds, actual downtime without any kind of notice and people at the chat support simply going silent. This is bad, really bad.

It makes me wanna rethink my situation and consider moving all my sites to another host. One.com are far from the cheapest one out there these days so I do really expect more from you.

Since the uptime is becoming somewhat unpredictable I am not sure I can keep up defending my choice of host for much longer. My affiliates are demanding a near 100% uptime experience and One.com simply can't provide that anymore.

15 April 2013

Reply from One.com

Hi Christian.

Thanks for your feedback.

We are of course really sorry to hear that you have experienced a decline in our service. There have been some issues with a very few servers. Customers on these servers are being migrated to other servers, with much better performance. This should help immensely on the reliability and load times.

Our supporters should of course not go silent on the chat. I would very much like some more information from you regarding the issues you have had, so we can fix them. If you send us an email to service@one.com, then i will happily see what we can do for you and also your affiliates.

Best,
Martin / One.com

Matt Reed

Not great

Placed my order, paid for it via PayPal and had my items delivered quickly. That's the good part.

The bad part is that 2 out of 10 items was broken and atleast one of them was broken before it got sent. I know this because the broke off chunk was not in the package.

At first contact with Matt everything seemed fine and I was expecting replacements. After that initial mail the seller went silent and its been 20 days now. I'm forced to have Paypal solve this for me, which is sad.

Christian Stugfors´ profile

profile image of Christian Stugfors
Christian Stugfors
Reviewer
Male, 1981
Gävle, Sweden

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