Having recently had to endure a night mare flight of 6hrs from Eygpt with Thomas Cook Airlines, ie allocated seats on row 40 of the aircraft on an aircraft that was so old there was no in flight entainment sound or tv, one seat on row 38 was broken and not in use, the cabin staff were working in such small and narrow aisles that passengers could not get to the toilets when the trolleys were in use. At one point on the flight we experienced voilent jet stream turbulence which was quite dramatic, there was no explanation from the Pilot or cock pit staff to explain or to apolize for this, one of the stewards said the communicatoin system was not working, so this gives you great comfort, As any who has been seated on row 40 on these old aircraft will know trying to eat your meal is not a pleasant experience. So I thought I would contact rhe new Excutive Director of Thomas Cook holidays, who in the in flight magazine writes to wish all their customers a very pleasant time on your holiday etc and also writes to say there are better times ahead for Thomas Cook. After our flight I invited Ms Green to travel with myself on the same plane and sit in row 40 for 6hrs. Guess what no reply from Ms Green, but a reply from her assistant in the directors office, with an apology for having a bad flight. I can say this is all I expected from this company. This is why the company have problems when they have so many dis satisfied customes. Fred Mantle
Just returned from our Hoiday in Sunrise Royal hotel in Hurgada Eygpt, booked with Love Holidays. Cannot fault our booking or the Acommadation. But is it possible to travel with another airline not Thomas Cook. please look on trip advisor for comments from people who like myself found them a shocking flight service.
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