I have just ordered/received some items from Victoria Plumb to complete my bathroom following a botched order by First Bathrooms.... What a difference, the service I received was A***. The order process was easy, I was kept up to date with the progress of my order, it was delivered on time, the items were excellent with no damage. A totally professional company, BRILLIANT!
I would recommend - anyone who is considering ordering from First Bathrooms to try Victoria Plumb instead, I really wish I had done because it would have saved me from the stress of dealing with the after sales/service muppets at First Bathrooms who were useless....
Well, I made a mistake here! I ordered a vitrA neon shaped bath & a turin toilet & basin for my new & small bathroom. I took ages looking for a nice compact suite. I was so happy to find what I wanted with Firstbathrooms on line, & I was very happy with the costs, & stated only 5 days delivery!!!
That's where my saga begins! I had to chase the delivery all the way, which took much longer than promised. No answers to my e-mail questions, very hard to get anyone to answer the phone at times, sometimes they did not return my calls as promised. Some of the sales team had no customer service skills what-so-ever! One guy just sounded 'bored'...
Then, whoo hoo! It arrives! Oh! They sent me the wrong toilet & basin, I noticed this first as the basin was BIG! Then I noticed some small 'yellow dots' (stains) on the bath, that I have tried to remove but unsuccessfully.
I rang the company immediately & spoke to a guy who told me they did not have the compact toilet/basin any longer so sent me the 'BIG' alternative from a different range! They could collect it the next day but I would have to wait 30 days (at least) for my refund.
The stains on the bath however, I would have to prove were there by photo & e-mails before the would agree a replacement!
I read this website AFTER I had placed my order (lesson learnt) & decided to keep the goods for fear of never ever getting my money back....
I would not recommend First Bathrooms to my worst enemy!!!!
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