I think this company is brilliant.
We ordered our mattress at 4pm yesterday and it arrived today. We called them two minutes after the order to check if it had been processed and was eligible for next day delivery - they confirmed it would be before 1pm today. Staff were polite and professional.
At 10am we received a call to say the delivery van had been in a road traffic accident, that they would try to get it out this afternoon but may potentially arrive tomorrow before 9.30am
At 3pm the mattress arrived. Delivery drivers lugged it up two tight flights of stairs, were friendly and very patient and understanding when I asked them to hang around while I opened it, checked for damages (a precaution I took based on just a few bad reviews here). Mattress was in perfect condition.
I can only stress what fantastic service this is. And price wise -they seem to undercut other companies massively. I have separately posted a negative review of Dreams after being made to wait 6 weeks for a mattress that was promised to be delivered in two weeks. We were tempted by Dreams offer of discount (a discount which doesnt exist) but if I had known what I do now about this company I would have had my mattress weeks ago.
I am usually too busy to write reviews but my terrible experience with Dreams helped me to see that the only reason bad companies stay in business is because not enough complaints are made - and that great companies like this aren't more well known because not enough good reviews exist.
This company deserves a really good review.
My husband and I were assured by Dreams that our mattress order would take two weeks. Delivery date was scheduled for two weeks later. Delivery date arrived and we got a phone call saying 'just scheduling your delivery for two weeks time'. We were obviously annoyed as he had taken time off to get the mattress that day. We actually had a contact at Dreams and so called him and got the old 'see what I can do' and then heard nothing. Two weeks passed, we chased them up, were told we'd get a delivery this Friday. Today is Wednesday - got a call to say they couldnt schedule our delivery until April 6th. 6 week wait in total.
None of this would be so bad had Dreams been upfront and honest about how long it would take to be delivered. Really disgusted with their customer service - I can't imagine how much worse it must be for people who can only go through the normal lines of sales to buy from them. Have just cancelled our order. Back to square one, four weeks on. Thanks very much for wasting our time.
In short: the quality of mattresses may be very good, but if you have schedules to stick to or are in a hurry for delivery (2-3 week window because you are sleeping on the floor, rather than longer) just don't bother with them. Customer service staff are pleasant but clearly havent got a clue what they are doing, and do not communicate with each other or with the delivery company. So disappointed and frustrated by this.
James Fussey found this review useful
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