During the last few month I have had the most terrible experience with this platform's service.
I had posted a review for a company I've been using for quite some time. Without any explanation whatsoever my review got suspended. When I tried to find out what was wrong I was asked to provide information and documentations containing personal information. As I was trying to be helpful I sent them what they requested and for weeks there was no response. During this time I was unable to even log into my account. I got banned for no reason and they had basically accused me of posting a lie!
I got so frustrated I tried to contact some of the other people who had posted reviews for the same company. Imagine my surprise when I found out I was not the only one going through all this. "Trust"Pilot had requested at least three more people for documentation containing information about their purchases and their addresses and phone numbers! Who do they think they are?
Now a few email complaints later I was finally granted the permission to use their service again. My initial review was deleted. I would not be surprised if this one gets deleted, too. Apparently if you write something they do not like your review disappears. And your account is to follow.
I just found out that there were other people who went through the same issues but their reviews did not get deleted and are still on the site. I would very much like to receive an explanation. Why was my review deleted? What exactly didn't TrustPilot like about it? Was it against some rules? What was the reason?
I believe I deserve an explanation.
I am not a big fan of online shopping especially when it comes to clothes. That's why I had tons of questions and doubts about my purchase. I called three times to verify the sizes and colors and to ask everything that could come to mind. The lovely girl I spoke to was ever so patient and friendly. She addressed my every doubt and gave me a piece of mind - something I really appreciate when shopping online.
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