Jean Benoit Fouque´s profile

Reviews (1)


bad seller

A very bad customer service.
Following a delivery error on their part, I am forced to return the wrong item at my expense. They preferred to promise me a discount on my next order .... !
In the following command, I had to beg my discount, they would not give it to me. A shame how these people work.
It is the customer pay for their mistake! I was treated like crap even though I was a good customer.
delivery not respected

26 March 2013

Reply from Tackleuk

We unfortunately can't pay for customers returns from the EU...But we did give the customer a £25.00 refund on his next order even though this was a mistake from 3 years ago!!...He certainly did not have to beg for it i don't understand this comment...I thought we offered him a great service. We replied to all of the customers questions even though he was sending messages everyday asking about various things...Some people are hard to please.

Jean Benoit Fouque´s profile

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Jean Benoit Fouque
La Bassée, United Kingdom