Placed my order online and the sale went through smoothly. Because I live on an island of the North West coast of Scotland I checked their post code delivery locator and was to be charged £6 carriage which I was quite happy to pay. My credit card was debited for the item + carriage. The following day I received an email telling me they couldn't deliver to my location. over a week later I had to email them because they hadn't credited the monies back to my credit card!!!
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