An on-line retailer will eventually be judged not only on the quality and price of their goods but just as importantly on their aftersales performance. My experience has been that of poor quality goods and a returns system that a cynic could think was made deliberately difficult. Negotiating the website in an attempt to obtain a "unique returns authorisation number" is certainly a "unique" obstacle and the returns postage and package instructions, all at the customer's own expense, requires a certain degree of resolution. Whether or not it works I am afraid I don't know because 12 days later I am still waiting.
All in all not a good experience!
Received an email stating delivery would be made on 14/03/13 and that the parcel would have to be signed for by myself or a nominated neighbour. Also, a 1 hour time slot would be available to view on the morning of delivery via the tracking link. The time slot was not shown on the tracking screen as promised and having waited at home all day the parcel did not arrive either. Two unanswered emails to the courier and a telphone call to Mr Shoes Customer Services failed to provide me with a definite delivery date. Eventually, another email was received at 9.33am on 15/03/13 advising me that delivery would be made that day between 13.20 and 14.20. It was, but, like most moderately busy people, this kind of mix up causes a lot of inconvenience. We can't always get things right first time, but when problems do occur they should be rectified quickly and apologetically ensuring that no further inconvenience is suffered by the customer. Unfortunately, on this occasion this did not happen.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.