the experience has not met my expectations´ profile

Reviews (1)

Safercigs Ltd

A prime example of SH1TE customer service!

My order has arrived incomplete, and late - ordered on Tuesday evening and paid for next day delivery, so I expected it Thursday. It didn't arrive till Saturday, so I assume it was not sent out promptly. The dispatch note had a list of ordered items and next to the missing one it said: out of stock, will refund shortly.

A week later, I have emailed safercigs to find out when they will refund and also reported that it wasn't delivered on time. Instead of some sort of apology I got: "Your order came in at 22:27:29 on 5th and was dispatched on 6th for next day so I can only assume you was not there to sign for it"

I live in a house with a concierge, who receives and signs for deliveries...

Anyway, It has been 3 working days since my last email(sent on Saturday) and I have not had the refund yet.

Will not buy from safercigs again...

the experience has not met my expectations´ profile

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the experience has not met my expectations
Reviewer
United Kingdom

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