Paul Greasby´s profile

Reviews (3)

DPD UK

Negligent

I bought something off ebay which included delivery. When I enquired where it was I was told it had been delivered. When I said it had not, they tracked it and DPD claim it was delivered to a completely different address. DPD did not leave a card and I had no contact from anyone saying they had my parcel.

I have tried that address multiple times and no response. This morning however the people living at that address were there but said they have not taken a parcel and they were in Hong Kong for a couple of weeks.

So I am left without any calling card, no parcel and am seriously out of pocket. I am going to have to assume that DPD have just handed this over to ANYONE who claims to have been a neighbour, and it's effectively been stolen. Just to add insult to injury this happened the only hour I was NOT at home this whole week. What do I do about getting my money back

13 December 2013

Reply from DPD UK

Hi Paul,

Sorry that you did not receive a calling card, as you should have. According to our records, the driver delivered to a neighbour at number 9.

If you require assistance, drop our customer services team a note - socialmedia@dpd.co.uk - Remember to include your phone number and parcel number, and an agent will call you ASAP.

Many thanks,

Bobby.

Music Matter

Item arrived on time

Not much to say at this point. I did try contacting the company because there was an error on their website which stopped me buying. I could not check out from the basket because the website claimed I had not made some required choices. There were none. I have no idea what the choices would have been because the microphone I bought only comes in one colour. However I found if I clicked checkout from the main page I circumvented the basket and it allowed me to checkout properly. I did contact them saying I was ready to buy and could they fix it or tell me how to check out but I worked it out and in any case didn't get any response from them that I know of. So I have downrated my experience from 5 to 3 stars. The buying experience apart from the poor communication was fine, and the courier they use found my address where others fail. Will consider using again.

Update: I did get a prompt response from the retailer following my comments. As there was probably some kind of technical issue and uncertain where this occurred (possibly my side) I have upped the rating. Overall I am happy with the attention to customer service. I contacted them via their online form and I know from experience this method is not always 100% reliable.

Exceptional AV

First time order went very smoothly

I wanted some speakers in a style my usual supplier only had by special order. I found them in stock with Exceptional AV and next day delivery was extremely reasonable. I usually order online but wanted to make sure they had stock as I know online inventories are not always accurate.

The person who took my call confirmed stock and then was happy to take a telephone order from me. Handled efficiently and with utmost friendliness. I knew what I was looking for so I didn't challenge their knowledge or get advice. However they have a specialist focus so I am confident they would be able to give guidance to customers.

The guy who took my order told me to look out for the confirmation and to call if I was not in receipt of this by a certain time to ensure next day delivery. Speakers arrived next day as promised. I was very happy with the service and will use them next time I'm looking.

Paul Greasby´s profile

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Paul Greasby
Reviewer
Male, 1970
United Kingdom

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