We booked a flight for a cruise. The cruise was cancelled (Carnival). My sister who had booked directly with Delta, called Delta and explained what happened. They waived the $250 rescheduling fee. An hour later I called Expedia and explained the situation. The first rep said they would check with Delta, She put me on hold and after five minutes was somehow on a brand new call from scratch with an entirely new rep. Explained the situation again and she refused to check with Delta, insisting on going with their formal written policy. I was transferred to her "supervisor" who made me start from scratch saying that I had given the previous rep "no information." By the time I finally done, the price for the flight I wanted to switch to had gone up nearly $200. No empathy, canned responses, unwilling to go the extra mile. Sill had to pay that fee for switching our tickets. Should have booked with a different company.
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