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Reviews (1)

Orange Recycle

Feel as though 'cheated' by the valuation system - Mazuma more value

I have used <external link removed> in the past and as I am with Orange thought I would give them a chance. Got a quote at £230 for an IPhone 4s - was £10 higher than any other recycling site - great I thought. Very quick to send packaging and instructions and I was impressed at this stage. The phone I sent has lived in a case with a screen protector for around 18 months - to me it was 'immaculate' so after reading the T&C's I was confident I would get the full £230 value for it as stated. Phone is mailed and then I get the E-mail to 'accept' the valuation. Valuation comes back at £207 - £23 lower due to cosmetic scratches... >:-( as I am a busy professional I did not quibble and could not quite frankly be bothered to challenge and have my phone returned. I would like to point out that this broke my 'trust' and I will not use this site again on these grounds. <external link removed> have always paid what they have advertised to me on their site so I will be using them again. I feel 'undervalued' as your customer - no matter how quick the transaction was.

Gareth´s profile

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United Kingdom