Julie Dawson´s profile

Reviews (1)

Simplyswim

Disappointed with returns policy !

I ordered a swimming costume in the sale from Simplyswim which unfortunately was not a great fit. The biggest problem I had with the whole experience was I hadn't realised you had to pay to return the goods. In affect, I paid over £5 to try a costume on ! - not happy, won't be using the service again.

21 March 2013

Reply from Simply Swim

We are very sorry to hear that the customer was disappointed that returns are not free on this site. Our feedback and reviews reflect that customer's are quite happy to pay to return the goods, as we do offer free exchanges and our outbound postage costs are very competitive. We are sorry for any disappointment or inconvenience caused.

Julie Dawson´s profile

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Julie Dawson
Reviewer
United States

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