We have an account with Interlink and have had various problems over the years. Last Thursday we sent a Expresspack 5 on a Next day service to a new customer in Ware, The customer was sent a emai notifying him of delivery between 8.00-18.00 on Friday. At 18.04 the customer sent a email to say no delivery even though the company operating hours are 6am -22.00. On tracking it showed it out for delivery. I contacted Interlink on Monday and was told it had been left at the depot in error on Friday. Could noone have infomed my customer of this fact? I have had to refund the cost of carriage to my customer and approached my Account Manager for a credit from Interlink. I was told that credit' only apply to timed deliveries and not Next Day. This means that Interlink can delivery when ever they fancy and not get penalised for the failure. If you offer a next day service and with Predict now to aid customer, please deliver next day or we will take our business elsewhere. As it is, our collection driver can rarely make our collection before 5pm and we have to take to another company on our estate. I have been given a Credit as a Gesture of Goodwill but nothing in the future....... totally unacceptable
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