First of all the dvd drive wasn't connected so i had to open my brand new pc and do it myself, also i was home waiting for the delivery of it and i saw the delivery man walk across the street and deliver it to my neighbour from which i had to retrieve it than afterwards, don't know why.
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We are sorry that you had problems when you received the PC - Sadly we cannot do anything about the delivery as that is down to DPD once it leaves here however we do mark it as consignee only so this will be looked in to.
Regarding the DVD drive, when It left the building it was connected, it can sometimes happen where a SATA / POWER cable can become dislodged in transit, it doesn't always happen but is rather common sadly.
In an ideal world we wouldn't courier a PC, sadly it is a necessity.
Kind Regards
PC Specialist