Christie Steele´s profile

Reviews (1)

Freestart plc

Underhand sales tactics, beware!

I signed up with this company after several phone calls. I asked all the information including is there a contact. Luckily I keep all conformation emails and letters so when I received a letter today telling me my rental was due I was able to look back and see what was first agreed to 10 months ago. After a call to them to say I don't want to renue I was informed of the two year contract in the T's & C's. I then asked for a copy of the original email stating this. My email from 10 months ago was identical to the one sent through today missing only one thing. The terms and conditions link was not in my original email. I called her back and also asked her to listen to the conversation as by law they must keep them. It was explained to me that if the lady selling the advertising states its for one year only we will cancel. I asked what if it wasn't mentioned at all and she said buy law we don't have to tell you it's a two year contract as its in the terms and conditions. I was soon called back to be told that they couldn't find my recorded conversation so will cancel the renual.
Sly way to do business and I have not had a bean from it as its so hard to find and all it is, is a facebook page that anyone can set up and save themselves the hassle.
Steer well clear.

Dave Robertsand Jan Cummings found this review useful

22 March 2013

Reply from Freestart PLC

Freestart plc have reviewed the practice of the two year contract originally instituted to reflect domain registration policy by the top level domain providers, and prevent our clients domain names from lapsing and being taken by unscrupulous registration firms.

Freestart plc have now amended this policy for all new orders and renewals as of February 1st 2013 the new terms can conditions can be seen here, http://www.freestart.com/content/legal.php/terms_and_conditions/?k=:50:: section 2.

This client has not provided content for there Facebook store, and unfortunately we are unable to provide content for a business as we know nothing about there products, services or the company itself. We contacted the client on two occasions 06/07/2012 and 12/12/2012 but still had no content provided.

Freestart plc have cancelled the renewal as this client was unhappy and we are willing to provide another year free of charge providing the client can let us have content to see if they can gain business from this product.

Alan Laithwaite
General Manager
Freestart plc

Christie Steele´s profile

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Christie Steele
Reviewer
1977
United Kingdom

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