I spoke to three to cancel my ipad 3 account with them took me around 20 mins as they kept trying to make me keep it and then was ok with it then transfered me to sales to get me to take a new one out!!!! I then decided a week later not to cancel I spoke to them and they were extremely happy I was keeping the adviser on the other end said that will be fine the contract will continue as normal and will end in2014. 1 month later I receive £360 three mobile charge along with a new broadband sim which I never asked for and signed me up to another 2 year contract.
I have spoken with them today and apparently they made a mistake and forgot to stop the direct debit charge also incurred bank charges which they wont refund and its their mistake but they are refunding me the money in 7 to 10 daysf for the charge that shpuldnt of happend however im still down £40 for bank charges because three mobile are a joke of a company and care more of their pockets than customers. STAY WELL CLEAR REGARDLESS OF THEIR DEALS YOU WILL PAY MORE IN THE END.
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