After ordering a Pink Hummer limousine for my mothers 50th, we expected everything to be perfect, having paid that premium for the Pink variation instead of white.
We had to change the pick up location, so no matter, I email Limo broker to change location. "That'll be £20 please". "OK" I thought, "fair enough".
That's when things start to go wrong.
We get a phonecall on the night of the hire from the actual Limo firm. "Ummm where we picking you up from?" Great, Limo broker haven't actually changed the pick up location at all. " Oh, we're going to be late as well, only slightly".........An hour later on a 50th birthday night out. Thanks .
The driver arrives finally, in a WHITE not PINK hummer. It's not his fault, a white limosuine was booked with him........by Limo broker.
No apologies, no ownership of the issue, nothing. The one thing Limo Broker had to do was provide a Pink Hummer. They didn't. They were apparently told by the limo firm there wasn't one available, but decided not to tell us. They were more than happy to charge us £20 (Checked my bank account since, they actually charged us £24!) to pretend to change the pickup location.
Overall, cowboys. No reply from them offering apologies, or refunds.
Stay away. Book DIRECTLY with firm.
2 months to deliver, the top is far too small, either the sizing's wrong, or every other jersey I've bought it wrong.
A 30% refund is a nice offer if I send it back to China, (which is going to cost me £15 on a £30 jersey), but then I have to pay more postage if I want a replacement?
Ridiculous, poor contact, go elsewhere.
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