Rentalcars

Shocking Service & Charged for Petrol not used by us

Booked car for our trip to be collected at Cape Town airport, collected car & drove to hotel. Next time we used car was to go into Cape Town & that's when problem arose.
We completed our business & went back to car which would not start at all. Phoned Dollar/Thrifty to report problem, they came back & said they're sending replacement car. The replacement car took more than an hour to get to us, we had to pay extra for parking & when car arrived the tank was not full as they had driven from the airport to Cape Town, speedo reading showed more than 43kms driven.
Returned car on the due date with a full tank of petrol. Car checked & agreed that there would be no further charges for us.
On checking credit card statement we now find that an additional fee of R221.26 for petrol has been charged. I have registered a dispute with my bank & now wait for outcome.
Larry Viljoen