Jacqui Caws´ profile

Reviews (1)

TopCashBack

CRAP!!

I would not use TopCashBack ever again!! It has taken 4 months to get only a third of the cashback owed, they then told me I had to wait a further 3 months for them to investigate. Never again!!

22 March 2013

Reply from Topcashback

Hi there Jacqui,

I'm sorry to hear that you have been waiting a long time to receive your expected cashback. Incorrectly tracked transactions are reasonably rare however they can unfortunately take a while to resolve due to the nature of the process.

I can appreciate that sometimes it must seem like we aren't dealing with your claim however behind the scenes we're trying our best to resolve it as quickly and successfully as we can.

If I could ask you to kindly e-mail in contact@topcashback.co.uk from the e-mail address you use with Top Cashback and we will be more than happy to look into this for you and provide an update.

We look forward to hearing from you.

Best wishes,

Jessica

Jacqui Caws´ profile

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Jacqui Caws
Reviewer
United Kingdom

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