It has ruined my joy of ordering my very first guitar. My suggestion is stay clear from them, it is NOT WORTH IT. Dolphin music is not a serious, organised company in any way. I was mislead by some of the reviews on TrustPilot, but it's not anyone's fault. If I were myself 2 weeks ago, I would've gone straight to gear4music.com.
When I ordered my guitar from Dolphin Music, it happened to be a Thursday (14 Mar). I waited, hopeful, because the website clearly specified "Free Next Day Delivery". Nothing happens. Instead, on Monday, I get an e-mail, from Mr. Simon Capper, telling me that I need to prove them that I am myself using a passport of bank statement. I did like I was told, and on Tuesday I received the confirmation e-mail, and all my documents were alright. Two hours later, I get another e-mail, telling me that my guitar isn't in stock. It was saying that dolphinmusic are going to receive the guitar on the 1st of april. I thought, I looked on DV247 for the same guitar, just like a reviewer said, but I couldn't find it. In the end, I agreed to wait. However, the next day, Wednesda, I found out a website called gear4music.com, I went there, I found my guitar, I e-mailed them and checked the guitar is in stock, and decided that I want to go for people who I trust. I asked the dear Simon in question for a refund, as I have found a more capable company. He told me that everything is alright, he cancelled my order and promised a full refund in 2 to 4 hours. Well, he probably thought it was going to happen, but it didn't. Instead, another mail. Yes, from dolphin music. They told me it was going to take up to 3 days for the money to reach my account. It is now the end of the working shift on Thursday, the 21st of March. I wrote numerous complains during the day, as well as yesterday. No one would listen. It felt like talking to a wall.
DO NOT, EVER, BUY A GUITAR FROM DOLPHIN MUSIC. IF YOU HAVE ANY OTHER CHOICE, USE IT. IT HAS SUCKED ALL THE JOY OUT OF A MOMENT THAT WAS MEANT TO BE EMOTIONAL AND UNFORGETTABLE. WHATEVER YOU DO, DON'T.
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