Dolphin Music

DO NOT BUY ANYTHING FROM DOLPHIN MUSIC!

It has ruined my joy of ordering my very first guitar. My suggestion is stay clear from them, it is NOT WORTH IT. Dolphin music is not a serious, organised company in any way. I was mislead by some of the reviews on TrustPilot, but it's not anyone's fault. If I were myself 2 weeks ago, I would've gone straight to gear4music.com.

When I ordered my guitar from Dolphin Music, it happened to be a Thursday (14 Mar). I waited, hopeful, because the website clearly specified "Free Next Day Delivery". Nothing happens. Instead, on Monday, I get an e-mail, from Mr. Simon Capper, telling me that I need to prove them that I am myself using a passport of bank statement. I did like I was told, and on Tuesday I received the confirmation e-mail, and all my documents were alright. Two hours later, I get another e-mail, telling me that my guitar isn't in stock. It was saying that dolphinmusic are going to receive the guitar on the 1st of april. I thought, I looked on DV247 for the same guitar, just like a reviewer said, but I couldn't find it. In the end, I agreed to wait. However, the next day, Wednesda, I found out a website called gear4music.com, I went there, I found my guitar, I e-mailed them and checked the guitar is in stock, and decided that I want to go for people who I trust. I asked the dear Simon in question for a refund, as I have found a more capable company. He told me that everything is alright, he cancelled my order and promised a full refund in 2 to 4 hours. Well, he probably thought it was going to happen, but it didn't. Instead, another mail. Yes, from dolphin music. They told me it was going to take up to 3 days for the money to reach my account. It is now the end of the working shift on Thursday, the 21st of March. I wrote numerous complains during the day, as well as yesterday. No one would listen. It felt like talking to a wall.

DO NOT, EVER, BUY A GUITAR FROM DOLPHIN MUSIC. IF YOU HAVE ANY OTHER CHOICE, USE IT. IT HAS SUCKED ALL THE JOY OUT OF A MOMENT THAT WAS MEANT TO BE EMOTIONAL AND UNFORGETTABLE. WHATEVER YOU DO, DON'T.