Expedia.co.uk

Appalling customer sevice from Expedia

I have often used Expedia before but after the latest hassle I will never use them again. I needed to change my booking for four people travelling to U.S.A. as my grandchildren could not go. It proved impossible to do this on their website and attempts to contact Customer services by phone were all futile. There were numerous hang ups by their staff, promises by them to call back which they never once fulfilled ,and refusals to refund even the tax on our flights, never mind unused air tickets. They did not register my complaint ass promised. These were non refundable but a check on the airline website showed that they were already sold. They ought to refund us in these circumstances. I do not think anyone should ever use them again. I certainly wont