James Bulmer´s profile

Reviews (1)

Simply Electronics Ltd.

Please Avoid This Company, (I am not serial reviewer, in fact this is my first).

I bought a Sony Experia Mini Pro from Simply Electronics. A few month down the line it stopped working completely. Prior to this it kept changing its language (At this point I found out it was a non-European phone and never carried the Sony Warranty). I contacted Simply Electronics who advised to send it to them for repair, in Hong Kong!? The postage cost me £7.90, which I never saw again, against my request. they advised I could have product of similar price (£124.95) as the phone was faulty, I asked for Galaxy Tab, £150 at the time as I had to purchase a new phone in England. Galaxy tab request refused, i had to pick something cheaper, fair enough. I requested a Samsung Camera (£85.00 approx) and the remaining money on anything totaling £37.00 to make up the difference. I received the camera but the second part of my request was dismissed. I e-mailed back and was advised this was not possible and the camera would have to do (This was in terms and conditions I was told).
This whole process took almost four month, I only took the camera to sell on e-bay to attempt to re-coup costs of original phone, and for my efforts I am £37.00 out of pocket, plus the £7.00 delivery to Hong Kong. Please, please if your half debating using this company, don't. Get it somewhere in UK (This is if your from UK), pay a fiver extra and cover yourself. Customer service was diabolical and the product was a joke. Thanks.

25 March 2013

Reply from Simply Electronics Ltd.

Dear James,

I've past your case over the relevant parties who dealt with your case earlier for review, and we'll be in touch again to address this case.

Regards,

Vanessa Carroll

James Bulmer´s profile

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James Bulmer
Reviewer
1981
United Kingdom

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