Ron Di Nardo´s profile

Reviews (1)

DPD UK

Demand your vendor NOT USE DPD as they are not to be trusted.

DPD were set to deliver a parcel early this week. They left a blank card behind without any driver signature. Dialling the number gave me a confirmation that not only was my package delivered, but that it was delivered to me and signed by me.

This is shocking, but you can see a pattern of it in other complaints further down the page, some within the last 24 hours.

Telephone calls to DPD are never answered by humans and there is no way to reach a human. All phone numbers on the website dead-end to recorded messages. I managed to get through to one of the depots with the help of the vendor that sold me the product. It was the wrong depot however and they gave me the number to the right one allegedly, but it's a number that I've called every 30 minutes for the last two days with no answer.

Then I went to the website to fill out an enquiry form on there. But that's gone unanswered.

I've also written to the email on the right of this screen with no response so far. This is probably because they've got hundreds of other complaints to deal with.

So I would like to know why drivers are encouraged/allowed to lie about who signs for stuff? This gives drivers plenty of licence to abuse the system and even steal from you.

Somewhere in the London area, some DPD driver's got a home full of lovely track lighting with my name on it.

Read the reviews below. Look at how many in the past three days alone have the same problem: "Signed for as delivered when nothing was delivered." This is an alarming trend that seems to point to driver theft.

WATCH OUT!!!

Danae Panayiotidou found this review useful

22 March 2013

Reply from DPD UK

Hi Ron,

Sorry to hear this was your experience. I want to get this resolved for you. Can you please email socialmedia@dpd.co.uk with a contact phone number, and I will ask one of our agents to give you a call to discuss this.

Kind regards,

Bobby.

Ron Di Nardo´s profile

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Ron Di Nardo
Reviewer
1982
London, United Kingdom

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