Customer service is very very very slow at replying to problems, still waiting for a claim to be processed after over 6 weeks. Had a query on a parcel which took 8 days to get a reply to, need a urgent reply regarding another parcel and still no response after 6 days. Not happy at calls costing 10p per minute to speak to them. I pride myself on giving my customers a good service so find it very frustrating when I cant get answers from the delivery company when something goes wrong, which in turn makes me look bad to my customers. Cant fault the collection lady that comes to me though, very accommodating, pity the customer services let the side down, perhaps Hermes should invest in more staff!
ALSO IF YOU WRITE A REVIEW ON THEIR WEBSITE IT DOES NOT APPEAR
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