I was expecting a parcel that was ordered via Amazon's Prime service, which should have been delivered the next day. This was a week ago. On City Link's tracking page it claims that the delivery due date is 16th March (today it is the 22nd).
On calling the customer service line I started by clearly enunciating my tracking number down the phone to a computer again and again and again, each time the computer came back to me with a different tracking number - infuriating! When I was finally put through to a human the lady took my details, checked the computer and said yes, the parcel had arrived at the Plymouth depot but it seems that is has now been lost. There was no apology in this statement. Her advice was for me to call Amazon and organise for my items to be sent again. City Link has lost a few hundred pounds of equipment and it is up to me to ask Amazon for more! When I asked what their compensation policy is, I was told that it was between Amazon and CL to arrange compensation, leaving me out of pocket and without some essential equipment. The CL adviser offered a weak apology at the end of our conversation and blamed Amazon for not informing me that CL had lost my parcel. Utterly useless.
Someone in Plymouth is the lucky recipient of some expensive gear!
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