Naveed Ahmed´s profile

Reviews (1)

Sport and Leisure UK

Bad experience with incorrect information given !!!

I placed an order online, at no point did it inform us that the item was out of stock,and rang immediately afterwards to confirm that the equipment ordered was in stock and would be delivered the next day. The member of staff assured me that it was definitly in stock and would arrive on Tuesday 19th March 2013. When it hadn't arrived I rang again only to be told by a different member of staff that the order was never in stock and wouldn't get here.

The item ordered was a leaving gift for a work colleague, which ment on her leaving date 20th March 2013 we had no gift to give her. I would never have placed the order with yourselves had i known we wouldn't get it on time. Was extremely disapointed at the misinformation given and that nothing was done to rectify this.

22 March 2013

Reply from Sport and Leisure UK

Dear Naveed

Firstly, please accept my sincere apologies for any incorrect information you have received regarding the stock of your order.

When your order was placed on 18th March there was a note on the advert to advise that the item was currently out of stock and it was due back in any day week commencing 18th March. This would have also been noted on your order confirmation email. The container arrived at our warehouse this morning and I can confirm that your order has been dispatched today on a next working day delivery service.

Once again please accept my apologies and if you require any further information please do not hesitate to contact us.

King Regards

Naveed Ahmed´s profile

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Naveed Ahmed
United States