Mr David Ollington´s profile

Reviews (1)


My order has not come!

Ordered ages ago, where is it?

26 March 2013

Reply from

Dear Mr Ollington

Thank you for taking the time and trouble to leave your review.

Firstly, please accept my apologies that you were not made aware of the situation with regards to the out of stock Vegetarian Glucosamine.

Unfortunately, as advised by my colleague this product is currently out of stock due to a problem with the production. Unfortunately, the raw material did not meet our high specification, therefore production has been delayed and the product will not be available until the 26th April. Due to this unfortunate delay I have arranged for your outstanding order to be upgraded to a first class delivery at no extra charge.

As soon as we receive the stock your order will despatched without further delay, we do have allow between 1-5 working days for delivery however in our experience we find that first class orders usually arrive in 1-2 working days.

In the mean time we do have a small supply at our office in Tunbridge Wells, I will arrange for a sample to be sent out via first class post this afternoon. This will be sent by letter post so should arrive quicker, therefore keep you going until your order arrives.

I do hope this information helps and I again apologise for any inconvenience this delay has caused.

Kind regards
Rebecca Hardy
Customer Services Supervisor

Mr David Ollington´s profile

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Mr David Ollington
United Kingdom