Workwear Express

unexpected level of service

i placed our second order, the confirmation came through whilst i was on a couple of days off so was unable to confirm the order in the allocated timescale, i called upon my return and they said it was ok. when the order came through two items were incorrect and the wrong colour. i called to inform them and was asked "could i make use of them?" i replied yes probably if i employ a member of staff to fit that size of blouse. i was then told " that if i wanted to place my order again then they would see if i could get a discount on the order" she would ask her boss and get back to me, i have not received any reply from them and i find it incredible that i am expected to pay for a mistake made by them. further more as they havent followed it up i shalnt use them again in the future. you just lost a customer! despite these gloomy economic times may be they can afford to lose customers?