I moved into my new build property on the 27th October 2011. It is now the 22nd March 2013 & First Utility have not yet been able to provide me with any bills for my gas & electric with the exception of an initial bill which was incorrect.
I have rung them up & provided them with meter readings on a reasonably regular basis (in spite of having SMART meters).
In December 2012 they randomly extracted over £200 from my account without any notice or production of a bill. This was subsequently refunded to my account in January 2013 with no acknowledgement of the financial difficulties this had caused me.
I have requested details of my tariff and have calculated what I believe I owe them so if I can do this then why cant they???
It also seems impossible for them to acknowledge any written communication & the 'contact us' on the web site is very hit & miss, on one occassion it took over 3 months to even get an automated acknowledgement.
Overall a very poor experience for a first time home owner & I definitely wouldnt recommend using First Utility. I am now looking at transferring my services elsewhere.
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