This company has lost my parcel, hard to do as the item was heavy gym equipment. They told my supplier that I had refused delivery. But I can prove by their own time line that it never could have arrived. City link collected the item on 6th March at about 2pm and took it to their depot. At 7.45 am on the 7th March it left on a van to my house. At 7.54am I apparently refused the delivery. Unless city link vans travel with warp speed, that is impossibility. Their depot is in Birmingham and I live in south Manchester. The lady on the phone agreed with me and said that it would be delivered on Monday.
Monday came and went no parcel. I contacted them Again on their overpriced phone line and was told that no, it was not lost, she didn't know why it wasn't delivered but they would deliver it on the Thursday. Still no package. It is now the 22nd March and they have told me that is being returned to sender because it has been in their depot to long. However they have informed my seller that it is lost. So I ask THIEVES OR JUST INCOMPETENT??????????
Rob Adcock found this review useful
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