Dan Baxter´s profile

Reviews (1)

DPD UK

Miscommunication, all is well now.

Just updating my review. Once the tracking site changed, I was under the impression that it was out of your control. as such I'm changing my review.

Upon their receipt of the item, I received a text this morning telling me to expect a parcel between 12:48 and 13:48. It arrived dead on 13:00. My Nan tells me the delivery driver was courteous and polite.

I'm only leaving 4 stars because of the miscommunication involved on Friday.

But all in all service was good.

Original Review.
After reading reviews on here I wasn't too pleased with PC worlds choice of courier. However, I sought to remain optimistic. I mean it can't be as bad as everyone says. In truth I'd just appreciate some communication.

I received a text on the 21st at 21:31 telling me my order would arrive today (22nd), wonderful I thought. It didn't arrive. No card, No anything. Now I realise the weather isn't at it's best, and I realise things like that can't be helped.

Upon further searching I found that via the tracker that 'awaiting receipt of parcel' is the stage my order is now at. What this means, I'm not sure, I assume it means that they're waiting for me to sign for it. I'd love to. It's not here to do that though.

If the company is able to text me to let me know details about delivery, how difficult is it to email me, or even text me to let me know why delivery has been delayed? Hell, I'd take any silly excuse. I just want some justification for why my parcel hasn't arrived.

25 March 2013

Reply from DPD UK

Hi Dan,

I'm very sorry for any inconvenience. I've looked into this matter and it was something genuinely outside our control. "Awaiting receipt of parcel" means that the goods had not yet been despatched to us, meaning that we were unable to deliver.

I have taken a look at the tracking system this morning, and I see that the parcel arrived at your local depot at around 5am today. The parcel is on the back of one of our delivery vans and should arrive with you today.

If you require any assistance, please don't hesitate to contact us at socialmedia@dpd.co.uk

Kind regards,

Bobby.

Dan Baxter´s profile

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Dan Baxter
Reviewer
1993
United Kingdom

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