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Atlantic Shopping - Bar Stools & Dining Chairs

Wrong goods arrived, swap over not made easy

Ordered two clear bar stools and two orange ones arrived. Had to reorder replacement clear ones at my own additional expense, they would not process as an exchange despite it being their error. Then had to wait in twice because delivery and collection can't happen had the same time. They did do next Saturday delivery for free after I pushed for it.

27 March 2013

Reply from Atlanticshopping

Hi Suzanne,
Thank you for taking the time to leave us this review and I’m sorry you have not been completely satisfied with your experience with us.
You explained to me on the phone that we had sent the wrong colour seat out to you. This was entirely our error and I would like to apologise for this wholeheartedly. Fortunately we have a fantastic history of accurate and expedient deliveries and we are very proud of this record. Regrettably on this occasion this was not the case. Our courier is restricted to swapping just one parcel so we arranged to collect the stools you had the next working day and refund them in full. This was done in tandem with a separate order for two new stools which, as you say, arrived on a complimentary Saturday Service.
I am sorry for the inconvenience this may have caused and hope the quick turnaround was satisfactory. If you ever need any assistance with this order or any more please don’t hesitate to contact us on 0121 230 1644 and we will be more than happy to help.
Kind Regards,
Dan
Atlantic Shopping

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