We were mis sold an excursion last year in Cyprus, we specifically asked the rep how long we're you on the coach for between stops, we were told no more than 30 mins, one was two hours. We wouldn't have booked it having a teenager with us as we have fallen victim to this once before and vowed never again. Even the "wine tasting" was an eighth of a glass.. Really poor.
Three appeals to the customer service has resulted in what I term as rude and abrupt replies declining any type of refund or apology, they even suggested that a traffic hold up may have contributed to the long journey, complete rubbish.
There is no way they can say that we weren't mis sold but it was not as described and there last reply was that's the end of communication get legal advice If you want. Very rude I will never use Thomas Cook again so working on approx £4000 per holiday for the next say 20 years that's £80,000 they will miss out on all for a refund of half the trip that's I would have accepted.. Well done Thomas Cook all for an apology and €50. Well done.
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