EDIT: 23 April 2013: Still no refund received. "Verification code" successfully send to bank account, but subsequent "real transfer" did not materialise within 2-5 business days as promised. Bank's fraud team are now investigating.
EDIT: 28 March 2013: No refund received, & bank says no transfer pending. No email from Simply Electronics to notify of intention to transfer, just the Trustpilot response on 27 March from Vanessa below.
Difficult to believe the positive reviews on this site. My order for a Nokia N9 was real, and money left my account for it on 19 December 2012. Since then, nothing but promises and failure to explain delays.
From 3rd January until 8th February, the order (for a phone) was "ready for dispatch", but each time I phoned or emailed the response was that they would elevate its status to urgent and "expedite it".
On 8th February they instantly - without pretending there was any chance the phone might be en route already - agreed to refund the payment. This was said to take "up to two weeks" (suspiciously similar to the "two weeks" delivery estimate) for the right "processes" to be carried out by the "relevant department". Again, each time I phoned or emailed, the response was, "it will be transferred after seven days" after the "relevant department" had been informed (again).
I believe they have no intention of returning the money, and with this attitude have to doubt they are in the habit of delivering real orders. So my opinion is that the reviews on this site, where positive, are faked by the company itself.
My advice, if you have been caught out too, is to instantly contact your bank, forward them email evidence of prevarication, and try to get your money back. This was my course of action.
A back up plan is that I have contacted several Hong Kong lawyers (which is where the contract would be adjudicated) to offer them the sale of my interest in the contract at a discount, like a junk bond. That way, you could still recoup maybe 10% of the money lost and have the comfort that SimplyElectronics might make a loss on the overall transaction if the lawyers recover their fees.
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