I am so angry with viagogo. I sold a ticket for the One Direction show on the 20th March 2013 on this site. I had originally bought the ticket from ticketmaster so it was legitimate. When the ticket arrived I sent it to the buyer who confirmed they had received it- however they complained it was not what they had ordered. Viagogo contacted me with this information and I immediately looked into even though I was pretty sure I was not at fault. They informed the listing on the ticket did not exist. I sent them documentation showing my proof of purchase and they replied, suggesting I was attempting to sell a fake ticket. I then contacted ticketmaster who verified the authenticity of the ticket- in addition, two of my friends attended the concert with tickets purchased in the same order so I KNOW they were real. It was pretty obvious at this point that viagogo were trying to rip me off. I sent them at least 5 emails in the week before the concert attempting to sort out the situation. I didn't get ONE reply. Now the concert has happened, they suddenly found the time to correspond with me and informed me they would be charging me £72.40 which was the cost of the 'replacement ticket' for the buyer.
I highly doubt they provided replacement tickets in time, judging from these stories. There was no need for a replacement ticket anyway because the one I sold was completely real. I don't know if the buyer was attempting to get a free ticket out of it, but it certainly worked. Viagogo have failed to communicate with me at all over this matter and are now attempting to charge me for a ticket that:
A) I wasn't paid for in the first place
B) There was no need for
C) I doubt even exists
I've gone past the point of even wanting payment for ticket, I just want an apology and for them to leave me alone. Worst ever experience, never use this site. I just wanted to sell a ticket and now they're attempting to rip me off. Avoid viagogo at all costs!
My transaction ID is: 2826051
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