Part of my order arrived without problems within 3 days but 1 item was outstanding. I was not told if or when it was coming, so I sent an email with no response. Holiday approaching and desperate for information, I telephoned and was held in a queue of 4 people for 49 mins, now furious, I was told, "Sorry, I don't know why you were waiting so long, I only had one other person waiting". I asked for £2 off my order as a gesture of good will towards my telephone bill but "that's not our policy". The item didn't arrive when they said it would, so I sent another email; no reply in 24 hours so I telephoned but they were closed due to snow. Strangely though, I got an email about 30mins later saying my item was no longer in stock. We're off skiing tomorrow and my son has no ski pants.... and Outdoormania will not have my business again. Oh Yes, and there's no mention of when I will be credited, so I guess that'll be another problem. Should have known by the logo.
Laura Wilson found this review useful
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