UPDATE - It is now August and I have been waiting 7 months. My questions have been unanswered (no replies for months), my phone is still locked, and I have not been refunded my £129.95. I wonder; is this fraud or theft? Yet I see the website is still taking preorders for Japanese iPhone unlocks - good luck ever seeing this happening...
(APRIL 2013) IT HAS BEEN OVER 3 MONTHS NOW AND SOFTBANK UNLOCKS ARE NOW "UNAVAILABLE" AND ONLY ON PRE-ORDER. A REFUND WAS OFFERED TO ME BUT TO BE HONEST I DON'T BELIEVE THEY'D GIVE ME MY MONEY BACK EASILY. PLUS I'D RATHER STAY IN LINE IN THE VAIN HOPE THAT MY JAPANESE IPHONE 4 WILL ONE DAY BE UNLOCKED....
(MARCH 2013) It has been exactly 2 months since I ordered an unlock for my Softbank Japan iPhone 4. I paid £129.95 but my phone is STILL locked.When I ordered, the website stated it would take 5-10 working days. Only after I ordered did I discover that my status page stated "Softbank are currently on a limited service for unlocks so please allow at least 15 working days". This was annoying, but I could wait 3 weeks for my phone to be unlocked. After being told only that they were "waiting for an update from the supplier" on the Support form, I have received no further updates. The manager Ian has been helpful in responding to my emails, but my phone is still locked. I went on the site today for the first time in a month to find the status page saying "Unlocks were offline for 1 month due to the Chinese New Year. Unlocks will start coming through from this Friday on a limited number per day, please be patient." To be frank, this is ridiculous. My phone is locked to Softbank Japan, where Chinese New Year is not observed. All I want is for my phone to be unlocked, and an HONEST explanation of what has happened. This is not much to ask.
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