Lauren Goldsworthy´s profile

Reviews (1)

viagogo

Still Waiting!

I ordered tickets to see Olly Murs on the 27.03.2013 on the 14.03.2013. I have not received an update on my account, it states that it is pending confirmation. The event is in 4 days and I'm beginning to really worry. I have paid £293 for front row seats, my younger sister is really excited I don't want to let her down.

Could someone please look into this as a matter of urgency please?! My ID is 2966778.

25 March 2013

Reply from Viagogo

Hi Lauren,

We apologize for the delay in receiving your tickets. viagogo is a marketplace that relies on individual sellers to provide the tickets that they are selling. We make every effort to ensure that buyers receive their tickets in time for the event. However, in exceptional circumstances the seller may be unable to provide the tickets sold.

Unfortunately the seller of your tickets informed us they could not fulfill the order and therefore as per our guarantee we are trying to find replacement tickets for your. One of our customer service representative will call and give you an update on the replacement tickets.

Thanks.
The viagogo team!

Lauren Goldsworthy´s profile

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Lauren Goldsworthy
Reviewer
1994
Liverpool, United Kingdom

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