Paul Messer´s profile

Reviews (3)

Albelli

Hopeless non-existent customer service

We had problems with our Pc crashing and missed Albelli's Christmas post deadline by 2hrs. We submitted our order and phoned to see if there was anything we could do. No we were told, we would have to wait but we should still get our book before Christmas. We waited in on both the 23rd and 24th of Dec but no book. We had to wait in, because Albelli do not send parcels with a tracking no. according to the call centre.
Instead of going through our wedding photos with our family on boxing day was planned, we had nothing to show because despite albelli apparantly sending 24hr post it took 4 working days to arrive. Not impressed. I would have happliy paid for next day delivery, but this isn't an option on the website or if you ask the powerless call centre reps to speed it up. To add insult to injury we've been charged £5 for the ultra slow delivery. I had the initial problem submitting my order late, but Albelli did nothing to recover the situation, so they get zero out of five from me. Plenty of other sites I can order photobooks from.

27 January 2014

Reply from Customer Service

Dear Paul,

We’re really sorry to hear about the delays to your delivery and the frustration that you experienced. We’ve asked our customer service team to get in touch with you and to see if there is some compensation we can offer you for the bad experience.

Again, I would like to extend our apologies and hope we can come to a suitable resolution for you.

Kind regards,


Albelli Team

Zavvi

Great price and quick delivery

No issues, Ps3 game under a tenner with free delivery - would recommend

SimplyGames

Dirt Showdown under £6 and delivered next working day!

Can't rate Simply Games any higher- great price and quick delivery

Paul Messer´s profile

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Paul Messer
Reviewer
1977
United Kingdom

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