Jay Neaves´ profile

Reviews (2)


Fantastic Service!! Highly Recommended!

I've used Parcel2Go a number of times without any problems but unfortunately (through no fault of Parcel2Go) my most recent mailing went wrong and I had to contact customer service. Long story short, TNT failed to show up to collect my parcel that I needed delivered next day. Parcel2Go were fantastic. All I wanted was a refund because TNT didn't provide the service I paid for, but Parcel2Go immediately dealt with the situation and rebooked my parcel with a different carrier at their own cost (thanks, Rob!). This is the kind of service that is sadly lacking with so many organisations today. Parcel2Go offer great value for money and all of my other bookings with them have been stress and problem free. What impresses me most about them is that they are customer focused even when things go wrong. TNT messed up, but Parcel2Go cleared up the mess. I honestly couldn't recommend them highly enough.

GREAT JOB Parcel2Go especially Rob who dealt with my issues!


So-so experience

I purchased a bouquet of flowers for my wife on our wedding anniversary. I placed the order several weeks before the date. I upgraded to the "deluxe" version and also added a "romantic cake". The flowers were OK in terms of quality, but the bouquet was significantly smaller than I expected from the description, picture and price. The cake was cute to look at but inedible. The experience was not so bad that I would make a complaint, but overall it was quite disappointing and I wouldn't use them again. I buy flowers for my wife regularly, and this product doesn't compare to other services I have used. Just my opinion.


Note that their response comes about 2 months after I wrote my initial review. While providing me with a list of what "should" have been in the bouquet might have been helpful at the time, the flowers are long since gone and there is no way to "check" now.

It is true that I made no complaint to customer services. The reason for this is that I have a very busy life and I have bigger things to worry about and better ways to spend my time than making complaints about a sub-standard bunch of flowers. The product was sub-standard for a deluxe bouquet and instead of wasting my time complaining only to get a "we're sorry you were disappointed", I'll vote with my feet and make my experience known to others.

In short, my response here is simple. If you want to buy flowers for someone, you'll be better served spending a tenner at Tesco or Asda than you will be buying a deluxe product from this company. If you want a deluxe bouquet that is worth the money, go to Marks & Spencer!

07 May 2013

Reply from SerenataFlowers.com

Dear Jay,

Thank you very much for your review, it is much appreciated by everyone at Serenata.

I am really sorry to hear that you felt the bouquet was smaller than expected, I can confirm this arrangement should have contained the following stems:

2 gyposophelia - million star
2 lilium - lilium or calvados pink
5 chrysanthumum - santini-white
4 rosa - pink 50cm
4 dianthus / carnation - di st antigua

If this was not the bouquet received then please accept our sincere apologies! However, I see upon reviewing your order you did not report any issues to our customer service team where the issue could have been investigated fully.

I apologise for any inconvenience caused.

Kind regards

Jay Neaves´ profile

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Jay Neaves
Grays, United Kingdom