Gemma Blood´s profile

Reviews (1)

thetrainline.com

Misleading information!

I've had two run ins now with this company and I will certainly not use them again!

The first incident involved a train ticket to Gatwick airport. We were sold an off peak ticket and given times for the trains we needed to catch. The final train got into Gatwick in peak times! So we were charged a £20 fee!

The second incident involved a change of ticket due to adverse weather. This can only be done online. It stated a refund of £35.80 would be made (a £10 admin fee had already been deduced) I enquired how to get my refund to be told I'd only be receiving £25.80, deducting £10 per ticket-why when it was a return? Even though their system informed me wrongly, they STILL have only refunded me £25.80.

This company offered misinforms their 'valued customers' and pocket the benefits!

Gemma Blood´s profile

profile image of Gemma Blood
Gemma Blood
Reviewer
1983
United Kingdom

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