Keri Williams´ profile

Reviews (1)

Buy elsewhere

Ordered 20 equimax wormers on the 16/3/2013 (I think over £230) then had a call on the 18th to confirm my address and as of the 23rd have not heard a dickie bird! Contacted the company by email to complain about the service as we have had next day delivery from other wormer companys in the past. Only to be told they were delivered on the19th according to there tracking service and to look outside for them??? I did this - nothing there , but I didnt expect there to be as there wasnt a letter through my door saying there would be or anything to say they were hereand I have not signed for them??? What now then a week wasted and still no wormers and no thought to sending a new lot out!!! Poor service and a couldnt care less attitude - Avoid.
Update 250313
A lady called Debbie has contacted me and shown me the 2 letter signatory (they are having a laugh!!!) and has kindly agreed to resend them out today to my works address thank you Debbie -I suppose you cannot control unscrupulous people receiving a parcel but where was it delivered to? Certainly not my house this must be an error on parcel forces behalf??? surely.
Thanks Debbie for a bit of common sense.

25 March 2013

Reply from Beeston Animal Health

Dear Keri
Please accept our sincere apologies on behalf of Parcelforce that your parcel has not been correctly delivered.
I am sorry that Parcelforce have given us incorrect details to suggest that you had indeed received delivery of the parcel and signed for it on the 19th March.
We have repeatedly tried to speak to the Parcelforce driver directly to ascertain where exactly your parcel has been left, but we have been unsuccessful.
We have therefore agreed with yourself this morning to replace your goods as a matter of urgency.
Again we are extremely sorry that our carrier has let us down on this occasion and hope you will be in receipt of your wormers very shortly.

Kind Regards

Keri Williams´ profile

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Keri Williams
United Kingdom