Parcel due yesterday - present for my young daughter. We were contacted by the supplier to ask why we had 'refused delivery'. It turns out that the driver had tried to deliver our parcel to the wrong house. Ok, disappointing, but this can happen. Driver didn't attempt to call us and the supplier had to wrestle with Interlink to find out what had happened. Got call back from supplier to say Interlink driver had said he was a "silly billy" (honestly!) and promised he would deliver to our house before 6pm. No parcel, no phone call, no answer from depot, no means to collect parcel from depot as the site requires a calling card which we obviously don't have. My view, Interlink really just don't care about the service they deliver or the promises they make.
I will complain to supplier and not use them again if they continue to use this courier. It's the only difference we can all make...
Sy Finch-Thomas found this review useful
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