Mike Newman´s profile

Reviews (1)

Interlink Express

Failed promises even after making mistakes - hopeless!

Parcel due yesterday - present for my young daughter. We were contacted by the supplier to ask why we had 'refused delivery'. It turns out that the driver had tried to deliver our parcel to the wrong house. Ok, disappointing, but this can happen. Driver didn't attempt to call us and the supplier had to wrestle with Interlink to find out what had happened. Got call back from supplier to say Interlink driver had said he was a "silly billy" (honestly!) and promised he would deliver to our house before 6pm. No parcel, no phone call, no answer from depot, no means to collect parcel from depot as the site requires a calling card which we obviously don't have. My view, Interlink really just don't care about the service they deliver or the promises they make.
I will complain to supplier and not use them again if they continue to use this courier. It's the only difference we can all make...

Sy Finch-Thomas found this review useful

25 March 2013

Reply from Interlink Express

Hi Mike,

Please accept my apologies for the service you've received on this occasion - I'm really disappointed as we set ourselves far higher standards than this.

I see that the parcel is on vehicle for delivery between 11:07 and 12:07 today - let me know if you have any issues by emailing socialmedia@interlinkexpress.com

Kind regards,


Mike Newman´s profile

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Mike Newman
Harrietsham, United Kingdom