I bought a TV from PRC on 11th December 2012 as a Christmas present for my son.
The price was competitive, because PRC appeared on the [Link] merchants list offering 3.03% cashback, which amounted to £24.51.
The cashback appeared on my [Link] account when I made the purchase from PRC. Then in January the cashback "dissapeared" from my [Link] account - reason cancelled by the merchant (PRC).
Having submitted a missing cashback claim, with no update I phoned PRC on March 12th to see if they could help. The customer service man I spoke to at PRC told me that [Link] are nothing to do with PRC direct and PRC do not give any money to [Link] - they are just another internet website, and that if there was any cashback offered it would have been offered on the PRC direct website. He advised I take the matter up with [Link], which I did.
[Link] e-mailed me with an update, saying that PRC have declined the cashback offer, because the order was "cancelled or the item (TV) was returned."
Neither is true, the TV is still working OK, I have my receipt, but I am now extremely concerned that PRC might also refuse to honour my guarantee should the TV develop a fault.
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